We understand that circumstances may change, and we'll do our best to accommodate any modifications to your order. We have a fulfilment window of 1-2 business days after your order is placed and won't be able to change your order after it is shipped, so please reach out to us as promptly as you can.
You can modify the shipment address or cancel your order in the account section of our website prior to fulfilment. Once the order is fulfilled, the order may already be dispatched and changes may not be possible.
Please contact our customer support team promptly through our website's chat interface or by emailing support@outlined.com.au with your order details and the specific changes you'd like to make.
While we cannot guarantee changes can be made after an order has been processed, we'll assess the request and assist you to the best of our ability.
Thank you for your understanding and cooperation.