Orders & Shipping

We understand that circumstances may change, and we'll do our best to accommodate any modifications to your order. We have a fulfilment window of 1-2 business days after your order is placed and won't be able to change your order after it is shipped, so please reach out to us as promptly as you c...

Do you ship internationally?

Yes, we do ship internationally. We have a flat rate for shipping depending on your location in relation to our warehouse. We have found that this works out best for our customers and prevents cost blowouts. Please see the shipping fees at the checkout on our website. For specific details about ...

How can I track my order?

To track your order, please check the shipping confirmation email we sent you. You'll find the tracking number provided within the email. If you have an account with us, log in and navigate to your order history for the tracking information. Additionally, you can visit our Tracking Page for deta...

How do I place an order on your website?

Placing an order on our website is a straightforward process. Here's a step-by-step guide: Browse our products and add the items you want to your shopping cart. Once you've finished selecting your items, click on the shopping cart icon to review your order. Proceed to checkout by following the p...

How long does it take to process my order?

Order processing typically takes 1-2 business days. During this time, our team ensures that your items are carefully prepared and ready for shipment. Once the processing is complete, you will receive a shipping confirmation email with tracking information. Please keep in mind that any additional ...

How long will it take to receive my order?

Orders are shipped through both Australia Post and Sendle, with tracking included on all orders. Processing typically takes 1-2 business days. For detailed tracking information, please visit our Tracking Page. We are doing our best to get your order to you as fast as possible. Explore more abou...

I didn't receive an order confirmation. Why not?

We apologize for any inconvenience you've experienced. Order confirmations are typically sent automatically to the email address associated with your account upon successful completion of the purchase. If you haven't received an order confirmation, please check your email spam or junk folder, as ...

I never received my order. Can you please help?

We're sorry to hear that you haven't received your order. Please accept our apologies for any inconvenience. To assist you, please visit our Tracking Page to check the current status of your shipment. If you have further concerns or if the tracking information doesn't provide clarity, feel free...

My item arrived damaged. Can you please help?

We apologize if your item has arrived damaged. Our sincere aim is to ensure your satisfaction with every purchase. If you've received a damaged item, please contact our customer support immediately through our website's chat interface or by emailing support@outlined.com.au. Kindly provide detail...

My order is taking too long. Can you please help?

We apologize for any delays you may be experiencing with your order. We understand the importance of timely deliveries and appreciate your patience. To better assist you, please check the shipping confirmation email for tracking details and the current status of your shipment. If you require fur...

There were some issues with the items in my order. Can you please help?

We're sorry to hear that you've encountered issues with your order. We apologize for any inconvenience caused. Please contact our customer support team through our chat interface on the website or by emailing support@outlined.com.au. Provide details about the specific issues you're facing, and o...

What are your shipping options and delivery times?

We strive to simplify your shipping experience by offering limited, straightforward shipping options. Some helpful notes: All orders come with tracking included by default to provide transparency throughout the delivery process. Shipping times are dynamically calculated and displayed at checkou...

What payment methods do you accept?

We offer a variety of convenient payment methods to enhance your shopping experience. You can use the following payment options at checkout: Visa MasterCard American Express (Amex) Union Pay Shop Pay Apple Pay Google Pay PayPal Zip Pay These diverse options provide flexibility and security for y...

Where can I find my tracking number?

Your tracking number can be found in the shipping confirmation email we sent you. Additionally, if you have an account with us, you can log in to your account and check the order history, where the tracking number will be provided. If you're unable to locate your tracking number or have further ...

Why don't you offer free shipping on all orders?

Offering tracking on all orders is a commitment to providing a reliable and transparent shipping experience for our customers. While it does contribute to slightly higher shipping costs, it ensures that you can monitor the progress of your order and receive timely updates. We continually assess o...